Contact Centre Agent - Shoprite Group

Description : Contact Centre Agent. Company : Shoprite Group. Location : Brackenfell, Western Cape

Closing Date 2023/05/15
Reference Number SHO230510-3
Job Title Contact Centre Agent
Job Type Part Time
Location - Country South Africa
Location - Province Western Cape
Location - Town or City Brackenfell
Purpose of the Job

Are you currently a student looking for an exciting opportunity with no prior work experience needed? If you are passionate to learn about delighting customers whilst earning money, this might be just the position for you?

We are looking for part-time, evening shift (16h00-20h00, Monday-Sunday, including Public Holidays) Customer Service Agents to provide exceptional support to our customers, helping them with their queries and concerns.

Job Advert Details
Job Category Customer Service
Job Objectives

Delivering high quality customer service and continually contributing towards a culture of customer service excellence – being passionate about the customer experience!
Managing incoming calls and communicating clearly with our customers, providing support pertaining to questions, resolution of any emerging problems and product/service information with accuracy.
Being proactive to urgent/emergency situations in accordance with product/service guidelines.
Providing timely escalation of requests and updating our customers on progress..
Remaining knowledgeable of performance requirements, brands, products, campaigns, and process documentation – being passionate about your own development!
Proactively seeking ways to continuously improve the customer experience.
Taking initiative and assist teammates in need, where possible (example: with knowledge transfer or language barrier with customer)

Qualifications

Qualifications and experience?

Grade 12 / Matric - (essential)
Studying toward a Degree or Diploma in Communications - (highly beneficial)

Experience

6 months experience in a retail / contact centre environment – (essential).

Knowledge and Skills

Strong proficiency in Microsoft Office 365 – (essential)

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